Frequently Asked Questions

Instructions
I cannot start my ride
I cannot end my ride
I was deducted after registration €15
Why is my scooter slowing down in some areas
I'm in the business district, but I can not finish my ride anyway
I am not in a noparking zone
Can use several scooters at the same time
Do I have to update my MAX App
I stand in front of a scooter but can not find it in the app
Payment
How can I delete my payment information
I was charged for a ride that I could not end
Safety
Requirements
Before your ride
During your ride
After your ride
What about my data and personal information

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